As a first step, please visit https://twig.ae/banks to make sure that your bank is supported. If it is, we might be experiencing one of the following issues and we encourage you to trying again later:
Should the issue persist, please email us at [email protected] or report the bug by taking a screenshot on the app.
During the Beta phase, we are limiting bank connections to one per user. We are aiming to allow you to connect all your bank accounts. We’ll let you know when that changes.
Banks require that we refresh our connection with them periodically. This is a standard procedure that is triggered by your bank to authenticate you, and keep you safe.
TWIG reads transactions from all your accounts to give you a consolidated view of your budgets. For deposits and withdrawals, TWIG uses a main account that you assign. This account should be a current account, and it’s advisable that you use the account that you receive your salary on. You can change your primary account by going to ‘Settings’, tapping on your account, then tapping ‘Edit’.
To unlink your bank account, go to ‘Settings’, tap on ‘Bank Details’, then on the ‘Edit’ button. You will then be able to select the account, and unlink it.
To link your bank account, tap the ‘Connect my Bank Account’ on the home page, and follow the instructions. You can also go to ’Settings’, tap on ‘Bank Details’ then ‘Connect my Bank Account’ and follow the same steps.
You can check the list of supported banks at https://twig.ae/banks. We are looking to extend our support as we go, so we encourage you to keep checking the page for updates.
Connecting your bank account allows you to automate your budgets, savings and goals. This connection uses bank-level security, and does not allow us to initiate any transactions without your confirmation. TWIG is regulated by the Dubai Financial Services Authority (DFSA), and follows strict security protocols to ensure that your data and any transactions you conduct on TWIG are secure, and private.
TWIG monitors for suspicious activity and implements multi-factor authentication to protect your account. If TWIG detects unauthorized access, it will take immediate action to secure your account and prevent further unauthorized access.
Yes, TWIG takes data security very seriously and has systems in place to detect, respond to, and mitigate any security threats. Read more about how we handle your privacy and security at https://twig.ae/privacy
TWIG uses secure servers and bank-level encryption technologies. Your data is protected with multiple layers of security, and TWIG also regularly audits its systems to ensure that your information is secure.
To deactivate your account, go to ‘Settings’, and tap on ‘Deactivate my Account’. From there, you can follow the steps to deactivate and delete your account.
To change your password, go to Settings, and select Security. From there, you can reset your password by entering your old password and your new password. If you have forgotten your old password, you can request to change it from the Login page by tapping Forgot password? and following the necessary steps.
To update your personal information, go to "Settings", and select "Profile". From there, you can edit your personal information such as your email, phone number, and address.
You can sign up for a TWIG account by downloading the TWIG app from the App Store or Play Store and entering, and verifying your contact information.
No, we do not support custom categories at the moment.
Yes, you can see your budget history by tapping ‘Transaction History’ at the bottom of any budget category page.
Yes, you can change every transaction’s category by tapping on the transaction, tapping ‘Edit’ next to the category field, and choosing the appropriate category. You can choose to always assign a certain merchant to a specific category, or just to make the change once.
Budgeting helps you monitor where your money is going by automatically tracking your transactions, and classifying them under 6 essential categories. By connecting to your bank account, TWIG can read transaction data without you having to input anything manually. Budgeting also helps you know how much you have left to spend from your income and to adjust your spending, and saving accordingly.
Yes, you can see your transaction history by tapping on ’Transaction History’ at the bottom of any goal page.
Yes, you can withdraw the money saved towards your Goals at any time. Withdrawals can take up to 24 hours to show up in your bank account depending on your bank. If you are withdrawing funds to use towards your goal, make sure to tick the ‘This is to pay for an expense related to this goal’ so your progress remains positive.
Yes, you can do so at any time by going into one of your goals, tapping ‘Edit’ and toggling the switch to either enable or disable your goal. You can also change the target amount, target date, or goal category altogether.
You can track your progress from the Goals dashboard, or each goal’s page. This will show you how much you have saved so far, and how much more you need to achieve your goal.
Yes, at the moment you can have up to 3 Goals set up at the same time in TWIG.
By default, TWIG’s algorithm allocates your savings to your goals according to their priority. You can change that priority anytime if you wish to fund a goal faster. You can also fund goals directly by making a one-off deposit from the Home tab, Savings tab, Goals tab, or each goal’s page.
In order to create a goal, go to the ‘Goals’ page, tap ‘New Goal’ or the + icon in the top right-hand corner, select your goal category, and specify your target amount, and your target date.
Goals are savings targets that you set for yourself, such as setting up an emergency fund, buying a new car, going on vacation, or anything you wish to achieve.
At the moment TWIG is completely free, and we do not charge transaction fees. We will update you of any changes to fees, but rest assured that we will always offer a free plan.
There is no minimum. However, during our beta phase we have set the maximum amount of savings to AED 3,600 / day, and the threshold for the total balance you can have in your TWIG account at AED 18,000. We will update you once that changes
TWIG will automatically let you know when your savings are due based on the parameters of each Saving Plan. During our beta phase, funds will only be transferred after you approve the transaction, for your security and peace of mind. If you choose to ignore them, TWIG will not initiate the transaction.
Yes, you can do so at any time by going into your Routine or Roundup plan, tapping ‘Edit’ and toggling the switch to either enable or disable your saving plan. You can also change the amount and date as you wish.
Yes, you can have up to 2 Routines, and 1 Roundup running all at once.
In order to create a saving plan, go to the ‘Savings’ tab, tap the ‘New Saving Plan’ button or the (+) icon in the top right-hand corner, select the saving plan you would like to set up, and adjust the parameters to your preference.
TWIG’s automated saving plans help you put money on the side automatically, without having to think about it. TWIG will automatically let you know when it’s time to transfer that money to your TWIG account.
If you have a complaint or suggestion that you’d like to share with us, please send an email to [email protected]. We take all complaints seriously and will do our best to address them in a fair, and timely manner. We’ll get back to you within 7 days of receiving your complaint (unless you let us know it’s been resolved), and provide a decision on your complaint within 15 working days of receiving your complaint. Our handling procedures are available free of charge upon request.
You can link your bank account if you are a client of a Bank that is already a partner with TWIG, in which case you can link directly with the bank without going through any third-party. Customers from any bank in the UAE can utilize a service provided by a third-party open banking partner, in which they link their accounts to it.
You can link your bank account if you are a client of a Bank that is already a partner with TWIG, in which case you can link directly with the bank without going through any third-party. Customers from any bank in the UAE can utilize a service provided by a third-party open banking partner, in which they link their accounts to it.
You can link your bank account if you are a client of a Bank that is already a partner with TWIG, in which case you can link directly with the bank without going through any third-party. Customers from any bank in the UAE can utilize a service provided by a third-party open banking partner, in which they link their accounts to it.
